Reservation Policies

Reservation Policies

  • They are made in writing with the name of the passenger, date of entry and departure, type of room, agreed rate and requested services. All charges made by the passenger that are not specified in the reservation and in the voucher will be charged as an extra to the passenger.
  • The email or sent by your company will support the confirmation of this, so that if the passenger does not arrive on the date indicated, we will be able to charge the no-show, which will correspond to the value of one night, depending on the type of reserved room.

To guarantee the reservation, a credit card is requested as a guarantee or if there is a defect, transfer by 50%. The transfer data for the first night are the following:

• Rut 96587150-0
• 166-35385-10

Policies and General Conditions

  • Check-in / Check-out; The time of entry to the Hotel is from 14:00 hrs. and departure is until 12:00 hrs. (midday)

Early Check-in / Late Check-out

  • In case the passenger (s) enter the Hotel before 2:00 p.m. with a cap until 09:00 hrs. a surcharge of 50% of the agreement rate will be charged. If the entry is prior to 09:00 hrs. 100% of the fee will be charged.
  • In case the passenger (s) leave the hotel after 12:00 hrs. (half day) 50% of the daily rate will be charged until 18:00 hrs. After this time, 100% of the agreed rate will be charged.
  • In case of being less than 48 hrs. 100% of the rate corresponding to the first night of accommodation will be charged.


  • A child under 10 years old will be free of the accommodation charge sharing a room / bed with his / her parents. Breakfast is included.


  • The cancellation of the individual reservation must be in writing and may be made up to 48 hours before the arrival of the passenger without cost, in case it is less than 48 hrs. 100% of the rate corresponding to the first night of accommodation will be charged.

Detail of Rooms

  • All rooms have double-glazed windows insulating external sounds.
  • Standard rooms do not allow additional beds ..
  • All rooms have a safe, telephone with direct dial and international exit, hair dryer, TV, WI FI and safe.

Additional services with charge:

  • Room service from Monday to Friday from 07.30 to 21.00 hrs.-
  • Frigobar in room
  • Laundry service
  • National and International direct dial telephone


  • Prices are more VAT (19%)
  • Only payments in dollars of foreigners are exempted